Refund Policy

At RCVR Golf, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a refund within the guidelines outlined in this refund policy. Please read the following information carefully.

  1. Eligibility for Refunds: To be eligible for a refund, the following conditions must be met:
  • The product must be in its original condition, unused, and undamaged.
  • The return request must be initiated within 100 days from the date of delivery.
  • Proof of purchase, such as the order number or receipt, must be provided.
  1. Return Process: To initiate a return and request a refund, please follow these steps:
  • Contact our customer support team at info@rcvrgolf.com within 100 days of receiving your order. Provide the order number and reason for the return. Include photos and video showing any issues.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.
  • Carefully package the product in its original packaging to ensure safe return shipping.
  • Ship the product back to us using a reliable shipping method with tracking information. The return shipping costs are the responsibility of the customer. Provide receipt for the return shipment and we may reimburse the full amount.
  1. Refund Processing: Once we receive and inspect the returned product, we will notify you regarding the status of your refund. If the returned product meets the eligibility criteria, we will proceed with the refund as follows:
  • For purchases made through credit card or other electronic payment methods, the refund will be issued to the original payment method used for the purchase.
  • For purchases made through other payment methods, the refund will be issued via check or store credit, as mutually agreed upon.

  1. Refund Timing The time taken for the refund to reflect in your account may vary depending on the payment method and financial institution. Please allow up to 5 business days for the refund to be processed and credited.

  2. Non-Refundable Items Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or customized items

  1. Damaged or Defective Products If the product you received is damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement or refund, as applicable.

  2. Changes to the Refund Policy We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@rcvrgolf.com.

Last updated: July 11, 2024